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Frequently Asked Questions

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Where do the tours leave from?
Our tours depart from City Centre locations in Edinburgh,Glasgow and Inverness. Each is conveniently served by public transport and is a short walk from many hotels and guest houses. The departure point of each tour is shown on the relevant tour page.

What will the weather be like?
The weather in Scotland can vary greatly from day to day, hour to hour and, often it appears, minute to minute! It is wise to carry a waterproof jacket, just in case. And if travelling in April or October it can sometimes be chilly so having a jumper can be helpful.

What should I wear?
We recommend you bring a waterproof jacket and walking shoes as we often make stops when you can enjoy a stroll amongst our wonderful Highland scenery.

Do you accept groups?
Yes, we are happy to accept groups on our tours. There are attractive discounts for groups of 10 or more. We also offer dedicated coaches for larger parties. Please email or call us for more information.

Where do I get my tickets?
Book on-line and you will receive a booking confirmation that you can print off as your ticket. If you donít have access to a printer donít worry, just take a note of the booking reference number to give to your driver.

Do you operate tours in winter?
Yes, selected tours operate from Edinburgh and Glasgow throughout the year. Please see the relevant tour pages for information.

What language are the tours in?
All tours are conducted in English. 

What is the minimum age?
Young passengers are welcome on all the tours featured in this website. Please check the tour webpage for the minimum age for participation as this varies. Children under the age of 3 are carried on the Inverness CityTour, Loch Ness Temptation and Loch Ness Passion tours/cruise tours at the applicable child rate.

What are the arrangements for food?
Meals are not included in the price of the tour, where possible we make every effort to ensure a range of meals and prices are available to our clients. In particular you can be assured that we can tell you where to get vegetarian options. Please let us know if you have any other dietary requirements and we will assist where possible.

What is included in the price of your tours?
The cost of the tour covers your transportation and the services of a driver/guide. On our multi-day tours the cost also includes your accommodation and breakfast too. Unless otherwise stated admission charges are not included in the price of your tour. 

When should I book my tour?
We would recommend that as soon as you have finalised your travel plans you consider booking your tour.

How can I pay?
We are happy to accept VISA and Mastercard Credit/ Debit cards.

Can I tip the driver/guide?
Offering a gratuity for good customer service is always gratefully received!

I've missed my tour, can I get a refund?
As with any travel provider if you are not at the place of departure in time for the tour then we cannot be held responsible. Full cancellation charges will apply. Please see our terms and conditions for details.

I need to cancel my tour?
Please call or email us as soon as you can. Provided that we have the appropriate notice in writing we will be happy to refund your money. If you are travelling on a one-day tour you need to provide 72 hours notice. If you are travelling on a multi-day tour the notice period varies. Please see our terms and conditions for details.

I have a question that is not covered by these FAQs?
Please use the Contact Us email facility on this website to ask a question. We will do our very best to answer your query as soon as possible.



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